Bradley Home Furnishings puts customer service first. If you cannot find your answer here, please call us with any other questions or concerns you may have. Our normal hours of operation are from 8:00am to 5:00pm (PST) Mon - Fri.


FREQUENTLY ASKED QUESTIONS

1. Why is your furniture so inexpensive?
2. Do you have a showroom?
3. I'm a little apprehensive about buying furniture online. Why should I buy from you?
4. How long does it take to get my furniture once I place my order?
5. Do I have to buy entire sets of furniture or can I purchase items individually?
6. Does your furniture require assembly?
7. What is your return policy?
8. Is there a retail outlet or warehouse where I can see your furniture?
9. How much do you charge to deliver and what is the difference between Southern CA and national shipping?
10. What does Southern CA delivery include?
11. Do bedroom sets include mattresses as shown in pictures?
12. What methods of payment do you accept?
13. Is your furniture made of real wood?


1. Why is your furniture so inexpensive?
We sell direct from the importer to the end user. We have no high rent glitzy showroom, no large sales staff, and very little advertising costs - which means very little overhead. This we pass along to the customer in substantial savings!

2. Do you have a showroom?
No, we are a virtual online furniture store based in Carson City, NV and we sell direct from the importer to the end user. We have no high rent glitzy showroom, no large sales staff, and very little advertising costs - which means very little overhead. This let's us pass along to the customer a substantial savings!

3. I'm a little apprehensive about buying furniture online. Why should I buy from you?
It's understandable to be a little bit apprehensive about buying anything online. Here are just a few reasons we know your experience will be a good one though.
1) We are one of the longest established online furniture stores.
2) Our staff is knowedgeable. We can answer all your questions and help you with your buying decision. We frequently travel to trade shows to keep updated on all new products and furniture trends.
3) You can just about always reach us during normal business hours, no routine answering machines or voicemail.
4) We enjoy what we do, and it reflects in dealing with our customers. Nothing is more gratifying to our staff than getting a call or email from another customer that is extremely pleased with their purchase.

4. How long does it take to get my furniture once I place an order?
For Southern California, delivery can be as soon as next day to a maximum of one week as many furniture wholesalers are located there. Delivery trucks follow a specific delivery schedule, so actual delivery days and times may vary. Keep in mind, our priority is to assure our customers a safe and careful delivery.

For All other area customers, delivery is usually just 5-14 days, unless otherwise specified by a member of our friendly staff.

5. Do I have to buy entire sets of furniture or can I purchase items individually?
Yes, you can buy items individually in almost all cases. If you see that the piece has a separate price from the set, you can buy it individually. If you are not sure our staff will be happy to assist you.

6. Does your furniture require assembly?
Although many of our items are already assembled, some furniture may require assembly. Assembly is easy and any necessary tools and simple instructions are included. Items such as dressers, night stands, chests, some desks, & TV consoles etc. do come assembled. Bradley Home Furnishings does not assemble any merchandise as part of your delivery or shipping charge. We do offer optional "white glove" delivery anywhere in the U.S as well if you wish your furniture assembled.

7. What is your return policy?
If any part of the order is found to be damaged or defective within 48 hours of delivery, we will gladly exchange the damaged part. *See Claim Forms for more information.

IMPORTANT:
Please do not discard furniture packaging until you are certain there is no damage to the furniture. No furniture can be exchanged or refunded without it’s original factory packaging.

8. Is there a local retail outlet or warehouse where I can see your furniture?
No there is not, that is one of the reasons our prices are so affordable.You might be able to view furniture we sell at your local retail furniture store (usually for much more money). We sell exclusively from our online website.

9. How much do you charge to deliver and what is the difference between Southern CA and national shipping?
Southern CA: The majority of our furniture suppliers are in Southern CA, therefore delivery is faster and very reasonable. Most parts of Los Angeles, Orange, Riverside and San Bernardino Counties range from Free - $99. San Diego area: $49-$99. Click Here to see the Southern CA delivery zone map.
All Other Areas: *Please call for shipping quotes. Rates could be higher depending on total size/weight/distance of order and certain geographic locations.

10. What does Southern CA delivery include?
For Southern CA deliveries, our courteous drivers will deliver your furniture inside the threshold of your residence or garage. For liability purposes they do not take furniture up or down stairs inside the residence. They do not assemble furniture or take it out of it’s original factory packaging as part of our standard delivery. We do not remove old furniture or move your existing furniture from one room to another.

11. Do bedroom sets include mattresses as shown in pictures?
The mattresses that are shown with the bedroom sets are for DISPLAY PURPOSES only and are NOT included unless otherwise stated. Mattresses are available for purchase within the Southern CA delivery area. All  customers outside of Southern CA would need to purchase mattresses separately in your area due to shipping restrictions.

12. What methods of payment do you accept?
Cash, Check, Paypal, Visa, Master Card, Discover & American Express.

(Please note all out of state checks will be subject to a clearance hold of 10 days before inventory is shipped).

We also offer NO Credit Check financing for orders over a $500 for residents anywhere in the USA. Qualification is easy and fast. Please review the criteria under Leasing Tab on the home page of our website.

13. Is your furniture made of real wood?
Yes it is! The majority of our furniture is made from Rubberwood*, along with Oak, Walnut, Birch and other durable hardwoods.

*What is Rubberwood?

• Rubberwood is a hardwood from the maple family of woods.
• Rubberwood has very little tendency to warp or crack.
• Rubberwood is Eco-Friendly!

Rubberwood is often the most misunderstood species of wood in the furniture industry. The name rubberwood invokes a variety of misconceptions as to it’s features and to it’s durability. Rubberwood (also called Parawood in Thailand) is the standard common name for the timber of Hevea brasiliensis.

In fact, rubberwood is one of the more durable lumbers used in the manufacturing of today’s home furnishings. As a member of the maple family, rubberwood has a dense grain character that is easily controlled in the kiln drying process. Rubberwood has very little shrinkage making it one of the more stable construction materials available for furniture manufacturing. Like maple, rubberwood is a sap producing species. In the case of maple, it is sap; in the case of rubberwood, it is latex. Rubberwood produces all the latex used in the world for all rubber based products.

There is one more important feature of rubberwood that is very important in today’s world. Rubberwood is the most ecologically “friendly” lumber used in today’s furniture industry. After the economic life of the rubber tree, which is generally 26-30 years, the latex yields become extremely low and the planters then fell the rubber trees and plant new ones. So, unlike other woods that are cut down for the sole purpose of producing furniture, rubberwood is used only after it completes it’s latex producing cycle and dies. This wood is therefore eco-friendly in the sense that we are now using what was going as waste.

Do not mistake the name rubberwood when it comes to its quality features.

Properties of Rubberwood:
· Density (kg/M3 at 16% MC ------------------------- 560-640
· Tangential Shrinkage Coefficient (%) ------------ 1.2
· Radical Shrinkage Coefficient (%) ----------------- 0.8
· Hardness (N) ------------------------------------------ 4,350
· Static Bending, N/mm at 12% MC ----------------- 66
· Modulus of elasticity,n/mm at 12%MC ----------- 9,700
Source : FRIM , Malaysia

As can be seen, these properties compare well with those of conventional hardwoods . Thus we have the ideal substitute with the major difference that Rubberwood is cheaper, more plentiful and Eco-Friendly.  


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